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Q: A close family member is in a nursing home and is not getting the treatment and care she deserves. What can we do?

A: Every nursing home has an Ombudsman and your family member, or their health surrogate should have been given information on who the Ombudsman for the facility is and how they can be contacted. The Ombudsman is a representative of the state of Florida whose job it is to try to resolve problems between the facility and its patients. If the issue cannot be resolved, you should file a complaint with the Ombudsman who can order an investigation. It is also your right to call an attorney.

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I am just writing to THANK YOU from the bottom of my heart. I told my daughter to call you when my grandson got hurt, you and your office did…

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NORTH PALM BEACH
NORTH PALM BEACH

648 US Highway One
North Palm Beach, FL 33408
Phone: 561-983-4771

PORT ST. LUCIE
PORT ST. LUCIE

1225 SE Port Saint Lucie Boulevard,
Port St. Lucie, FL 34952
Phone: 772-344-5515

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