Are YOU a Legal Intake Superstar?

Port St. Lucie, North Palm Beach and Mobile Offices serving all of Florida

Fetterman & Associates, The Law Team is looking for up-andcoming superstars in the inside sales and customer service industry to give our potential clients the ultimate in exceptional telephone experience.

When our prospective clients call us for help, they’re often going through an emotionally difficult period. Our Intake Specialists (Customer Service Rock Stars) give them support and guide them to the help they need.

We Need Dedicated Candidates

This position is not for just anyone, though. We’re serious about looking for true superstars. Successful candidates will fill the important role of Intake Specialist. You will not only provide exceptional customer service to our prospective clients, but will also convert them to valued clients.

In other words, this is NOT a glorified receptionist position. If you’re looking for a job where you can simply coast through your days without putting in much effort, this is not for you. If you’re interested in using your talents and skills to help others, on the other hand, keep reading. We may be a good fit for each other.

We ARE looking for someone who…

• Conveys confidence on the phone
• Sets the tone and the pace of the client phone call
• Shows empathy to clients and puts them at ease during their difficult time
• Treats a call at 4:30 on Friday with the same care and compassion as one on Monday morning
• Is comfortable leading the conversation to land a new client
• Welcomes constructive feedback
• Demonstrates exceptional personal skills

We are NOT looking for a candidate who…

• Lets the caller “off the hook” by not engaging them or not helping them make a decision
• Doesn’t take control of the phone call, and lets the client dictate the direction of the call
• Struggles to utilize a script when talking with callers

Contact if you are an Intake Specialist superstar

Think you have what it takes to be an Intake Specialist superstar? We provide training, and for the right person, this will be a highly rewarding position. If this sounds like a good fit for you, contact us at 561-845-2510 and listen to a pre-recorded message for instructions on how to apply.